our response and updates to COVID-19

April 15, 2020


Due to the global pandemic, we are currently facing with the COVID-19 virus. The safety and health of our community, including our loyal customers and dedicated associates, is always of the utmost important to us. Therefore, we wanted to share an update on how Jaded Ones is responding.We’d like to hear from you and to be part of our community conversation in the days and weeks to come. Reach out to us on our social media — ig: @jaded_ones fb: @jadedones and Twitter: @jadedones2 — and share with us what you’re doing and thinking about.Look out for one another, and be safe. We’re excited to see you soon.

Our Policy Update


Please see below for a list of commonly asked questions related to COVID-19 and how it is impacting our business operations and our customer.

FAQ's


Can I contact customer service?

Yes! Our customer service team is available to help answer your questions. Please visit our contact us page for up-to-date contact option.

Can I expect my order to be delayed?

    Our fulfillment centers and carrier network are open and operational. You may experience temporary delays in the ordering process as a result of additional safety measures we are employing to help protect our staff. 

    After checkout, we’ll provide you with an estimated delivery date for your order based on your shipping method and also all the tracking information you may need. Any delays or changes to your order timing will be communicated via email. Our carriers are maintaining normal delivery operations except where limited by government restrictions.

After my order is placed, can I change my shipping address due to COVID-19?

As soon as you place your order, we start working on it right away. Unfortunately, we can't make changes to an order once it's placed. In limited circumstances with specific carriers, we can request a package intercept. Contact us as soon as possible for assistance.

I have an order shipping to an area impacted by government restrictions. What do I do? 

For addresses impacted by government restrictions, our carriers will hold your order at one of their facilities until they are able to deliver your items. Your health and well-being are our highest priority during this challenging time and we apologize for the unexpected delay. For furniture orders, our delivery partners will contact you to reschedule your delivery

Can I delay my shipment?

Once your order is placed, we start working on it right away. At this time, we are unable to delay or hold shipments.

Can I cancel my order due to COVID-19?

As soon as we receive your order, we start working on it right away. Unfortunately, we can't make changes to an order once it's placed. In limited circumstances, we may be able to cancel items if they have not shipped. Contact us as soon as possible for assistance.